Privacy Policy

Privacy Policy

Introduction

Welcome to https://waterheaterplumbers.scoopsurge.com (hereafter referred to as “Water Heater Plumbers,” “we,” or “the Company”). We are committed to maintaining a transparent and secure online environment for our users, ensuring their privacy is protected at all times. This Privacy Policy outlines how we handle the personal data of our visitors and users, in accordance with various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information in the private sector
  • The General Data Protection Regulation (GDPR) of the European Union (EU)
  • Brazil’s General Data Protection Law (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA), Colorado’s Consumer Privacy Act (CPA), Utah’s Consumer Sales Privacy Act (UCPA), Connecticut’s Connecticut Transparency and Accountablity Law (CTDPA), Virginia’s Virginia Consumer Data Protection Act (VCDPA), South Africa’s Protection of Personal Information Act (POPIA), and others.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  • Our official website at https://waterheaterplumbers.scoopsurge.com
  • Any mobile applications or services associated with our brand
  • Interactive features on social media platforms that we manage
  • Services and products offered through our digital channels

Please note that this policy does not extend to external websites, applications, or services linked from our platform. These third-party services have their own privacy policies, and we encourage you to review these before providing any personal data.

Processing Activities

This Privacy Policy guides our practices when:

  1. You utilize our digital applications and services as an authorized user.
  2. You visit or interact with our websites, including through browsing, search queries, or form submissions.
  3. We communicate with you via email, phone calls, text messages, or other channels for promotional, transactional, or informational purposes.

Personal Data Collection

We collect various categories of personal data, which can include:

  • Account Information: Details related to your user account creation and management, such as username, password (hashed), and profile preferences.
  • Payment Information: Data associated with payment methods used on our platform, including cardholder name, card number, expiration dates, and security codes.
  • Financial Information: Transaction history, billing addresses, and other financial records required for processing payments.
  • Purchase Information: Details of products or services bought through our platform, including quantities, prices, and order status.
  • Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, device types, and advertising IDs.
  • Location Data: Geolocation information provided by your browser or device when you interact with our location-based services.
  • Feedback: Comments, reviews, and responses shared by users regarding our products or services.
  • Social Media Information: User data from social media platforms when you connect your account to our platform for seamless sharing or login experiences.
  • Product Information: Data about the products you view, search for, or purchase on our website, including product preferences and browsing history.

We collect this information through various means, such as direct user input, automatic tracking technologies (like cookies), analytics tools, and third-party data providers.

Cookies

Cookies are small text files stored on your browser by websites to remember certain pieces of information during your visit. We use cookies for several purposes:

  • Strictly Necessary: These cookies enable core functionalities like user login, account management, and platform navigation.
  • Preference: They allow us to store user preferences, such as language settings, display preferences, and ad personalization.
  • Analytics: Analytics cookies help us understand how our website is used, providing insights into user behavior and improving our services.

Users can control non-essential (tracking or marketing) cookies through our Cookie Manager, which offers options to accept, block, or delete specific categories of cookies.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purpose for which it was collected, in accordance with legal requirements, and to protect our legitimate business interests. The retention periods vary depending on the type of data and its usage:

  • Account information and transaction records are typically retained for the duration of your active account and for a period after that to comply with tax or legal obligations.
  • Payment information may be stored securely for future transactions but is not linked to your personal details beyond what is necessary for fraud prevention.
  • We may anonymize aggregated data for research, analytics, or other purposes, in which case it can be retained indefinitely.

When you request the deletion of your account or specific data, we will take reasonable steps to honor your request while adhering to legal requirements and our data retention policies.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

  • Access: The right to access and receive a copy of the personal data we hold about you.
  • Rectification: The right to request corrections if your data is inaccurate or incomplete.
  • Erasure (Right to be Forgotten): The right to request the deletion of your personal data, under certain circumstances.
  • Restriction: The right to limit the processing of your data for specific purposes.
  • Portability: The right to receive your personal data in a structured, commonly used format and to transfer it to another controller.
  • Objection: The right to object to the processing of your data for marketing or other purposes.
  • Non-Discrimination: The right to be free from discrimination when exercising any of your data protection rights.

To exercise these rights or if you have any data-related queries, please contact our Data Protection Officer using the details provided in the “Contact Information” section below.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any modifications will be posted on this page with a revised effective date. We encourage users to review this policy periodically to stay informed about how we protect their personal data.

Contact Information

For any questions regarding privacy, data protection, or this Privacy Policy, please contact us:

  • Email: [email protected]
  • Postal Address: Water Heater Plumbers, Data Protection Team, [Street Address], [City, State, ZIP Code]